ace78 Privacy Policy

1. Information We Collect

ace78 collects personal data through various touchpoints during your use of our platform. This information falls into two broad categories: information you provide directly and information we collect automatically.

Information You Provide Directly

• Full name and date of birth (for age verification — players must be 21 or older)
• Phone number and email address used to register your account
• Residential address and National ID or passport details submitted during KYC verification
• Payment method details including bKash, Nagad, Rocket, Upay, or bank account references used for deposits and withdrawals
• Any communications you send to our customer support team, including feedback and dispute submissions

Information Collected Automatically

• Device information including device type, operating system, browser version, and screen resolution
• IP address and approximate geographic location derived from network data
• Session activity logs including pages visited, games played, betting patterns, and session timestamps in Bangladesh Standard Time (BST, UTC+6)
• Cookie and tracking data as described further in this policy

2. How We Use Your Information

ace78 uses the data we collect strictly for the purposes necessary to operate a safe, fair, and compliant gaming platform. Specifically, your personal information is used to:

• Create and manage your ace78 player account, including verifying your identity and confirming you meet the 21+ age requirement
• Process deposits and withdrawals securely through your chosen payment method — bKash, Nagad, Rocket, or other supported providers
• Deliver customer support, resolve disputes, and respond to your inquiries in a timely manner
• Send you account-related notifications, security alerts, and promotional communications where you have opted in
• Monitor platform activity to detect and prevent fraudulent transactions, money laundering, and other prohibited activities
• Improve and personalise your gaming experience, including offering relevant game recommendations and promotions suited to your activity

3. Sharing Your Information

ace78 does not sell, trade, or rent your personal information to outside parties for commercial purposes. However, we may share data with trusted third parties in the following specific and limited circumstances:

Payment Processors

To complete transactions, we share relevant payment details with our integrated payment partners — including bKash, Nagad, and Rocket — solely to process your deposits and withdrawals. These partners are bound by their own strict data protection obligations and are not permitted to use your information for any other purpose.

Technology and Platform Providers

We work with software vendors, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and hosting infrastructure partners to deliver our services. These vendors may access limited technical data as part of their service delivery, under confidentiality and data processing agreements with ace78.

Legal and Regulatory Obligations

Where required by applicable law or lawful authority, ace78 may disclose personal data to competent authorities, law enforcement agencies, or regulators. We will only disclose what is strictly required and, where legally permissible, will inform the affected user of any such disclosure.

4. Payment Information and Financial Data

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment channel, ace78 captures the minimum financial data necessary to process that transaction. We do not store complete card numbers, full bank account numbers, or mobile banking PINs on our servers.

All financial data transmitted during payment processing is encrypted using industry-standard SSL protocols. Transaction records are retained for the legally required period to support audit trails, responsible gaming reviews, and dispute resolution processes.

5. Cookies and Tracking Technologies

ace78 uses cookies and similar tracking technologies to deliver a seamless, personalised experience. Cookies are small text files stored on your device when you visit our platform. They help us remember your preferences, maintain your session, and understand how players interact with different parts of the site.

Types of Cookies We Use

• Essential cookies — required to operate the platform, maintain login sessions, and process transactions securely
• Analytics cookies — help us understand player navigation patterns, game popularity, and overall platform performance so we can continuously improve
• Preference cookies — store your language preference, display settings, and other personalisation choices between sessions

You can manage or disable non-essential cookies through your device browser settings at any time. Note that disabling essential cookies may limit certain platform functionality or prevent you from accessing your account normally.

6. Data Retention

ace78 retains personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected. The specific retention period depends on the nature of the data and the purpose for which it is being held. As a general principle, account data and transaction records are retained for a minimum of five (5) years from the date of account closure or last transaction, in line with standard financial record-keeping practices.

If you request deletion of your account, ace78 will remove or anonymise your personal data within a reasonable period, except where retention is required by law, ongoing dispute resolution, or fraud prevention obligations. Anonymised, aggregated data that cannot identify you individually may be retained indefinitely for statistical and platform improvement purposes.

7. Your Data Rights

As a user of ace78, you hold specific rights in relation to your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access — request a copy of the personal data ace78 holds about you
• Right to Rectification — ask us to correct inaccurate or incomplete personal data
• Right to Erasure — request that we delete your personal data, subject to legal retention obligations
• Right to Restrict Processing — ask us to limit how we use your data while a dispute or review is ongoing
• Right to Withdraw Consent — where processing is based on consent (e.g. marketing emails), you may withdraw that consent at any time without affecting past processing

To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations. Note that some requests may be subject to identity verification before we can process them.

8. Security Measures

ace78 employs a multi-layered approach to data security. Our technical and organisational measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access-controlled server environments with audit logging, two-factor authentication options for player accounts, regular internal security reviews, and staff training on data handling best practices.

Despite these measures, no digital system is entirely immune from risk. If you suspect unauthorised access to your ace78 account, please contact our support team immediately at [email protected]. We will investigate and take appropriate corrective action without delay.

9. Age Restriction and Under-21 Users

ace78 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under 21. During registration and KYC verification, age is confirmed through identity document checks. If we become aware that personal data of an under-21 individual has been collected, we will immediately delete that data and close the associated account without notice.

10. Changes to This Privacy Policy

ace78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and,where appropriate, notify registered users via email or an in-platform message.

Your continued use of ace78 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact support to close your account.