Terms & Conditions of ace78

1. Introduction and Acceptance of Terms

Welcome to ace78, Bangladesh's trusted online gaming destination. These Terms & Conditions ("Terms") govern your use of the ace78 platform, including all games, services, promotions, and features available through our website. By creating an account, making a deposit, or participating in any game or promotion on ace78, you confirm that you have read, understood, and agreed to these Terms in their entirety.

ace78 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to check this page regularly. Continued use of the platform following any changes constitutes your acceptance of the revised Terms. If you do not agree with any part of these Terms, you must discontinue your use of ace78 immediately.

2. Eligibility and Account Registration

To register and use ace78, you must satisfy the following eligibility requirements. We take these requirements seriously to maintain a safe and responsible gaming environment for all users.

• You must be at least 21 years of age. ace78 is strictly a 21+ platform. Minors are prohibited from registering or playing on ace78 under any circumstances.
• You must provide accurate and complete personal information during registration, including your real name, valid contact details, and a working email address. Providing false information is a violation of these Terms and may result in account suspension.
• Each individual is permitted to hold only one (1) ace78 account. Opening multiple accounts, whether under the same or different identities, is strictly prohibited and will result in permanent account closure and forfeiture of any funds held.
• You must not be listed on any self-exclusion register or have been excluded from gambling by any relevant authority. You accept full responsibility for ensuring your use of ace78 complies with all applicable local regulations.

3. Deposits and Payment Methods

ace78 supports a range of local and international payment methods designed to make deposits fast, secure, and convenient for players in Bangladesh. The following methods are accepted for deposits on the platform:

• Mobile banking: bKash, Nagad, Rocket, and Upay are all accepted. Transactions are processed in real time and the minimum deposit amount is ৳200. Ensure you use your own registered mobile banking account to avoid verification issues.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank are accepted for larger transactions. Processing times for bank transfers may vary between 30 minutes and 24 hours depending on the bank.
• International card payments via Visa and Mastercard are accepted for users who prefer card-based transactions. Currency conversion to BDT is applied automatically at the prevailing exchange rate at the time of the transaction.
• ace78 does not accept third-party deposits. All funds deposited to your ace78 account must originate from a payment source registered in your own name. Deposits from accounts belonging to another person will be reversed and the associated ace78 account may be suspended pending investigation.

4. Withdrawals and Processing Times

Withdrawal requests on ace78 are processed in accordance with our standard verification and security procedures. We are committed to processing all approved withdrawal requests promptly and transparently. The minimum withdrawal amount is ৳500.

Before any withdrawal can be processed, your account must have completed the standard KYC (Know Your Customer) verification process. This involves submitting a valid government-issued photo ID and proof of address. ace78 may request additional documentation at its discretion.

• Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 30 minutes to 4 hours of approval, subject to mobile banking service availability and Bangladesh Standard Time (BST, UTC+6) business hours.
• Bank transfer withdrawals may take 1 to 3 business days depending on your bank. ace78 is not responsible for delays caused by the recipient bank's internal processing times.
• ace78 reserves the right to carry out enhanced due diligence checks on any withdrawal request, particularly where the withdrawal amount is unusually large or where there is reasonable suspicion of fraudulent activity. Withdrawal requests may be withheld pending satisfactory completion of such checks.

5. Bonuses, Promotions, and Wagering Requirements

ace78 offers a variety of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins on selected slot games, and seasonal promotions tied to major Bangladesh sporting events such as the BPL, T20 World Cup, and IPL. All bonuses and promotions are subject to the following general conditions:

• All bonuses are subject to wagering requirements (rollover) before any associated winnings can be withdrawn. The specific rollover multiplier applicable to each bonus is stated clearly in the individual promotion's terms. Unless otherwise specified, a standard rollover of 10x the bonus amount applies.
• Bonuses are non-transferable and may only be used by the registered account holder. Bonuses cannot be exchanged for cash value and have no monetary value until wagering requirements are fully met.
• ace78 reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice. If an error or technical fault results in a bonus being credited incorrectly, ace78 reserves the right to reclaim the incorrectly credited amount.
• Multiple accounts or the use of automated tools to claim or abuse bonuses will result in all bonuses being voided and the accounts permanently closed. Players found engaging in bonus abuse will not be entitled to any winnings generated from abusive play.

6. Fair Play and Game Rules

ace78 is committed to providing a fair and transparent gaming experience. All games available on the ace78 platform are supplied by reputable and independently certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generator (RNG) technology to ensure that all game outcomes are genuinely random and free from manipulation.

Players are expected to engage with all games honestly and within the rules of each game. Any attempt to exploit software bugs, manipulate game logic, engage in collusion with other players, or employ artificial intelligence tools to gain an unfair advantage is strictly prohibited and will result in immediate account closure and forfeiture of all funds.

7. Responsible Gaming and Self-Exclusion

ace78 takes responsible gaming seriously. We believe that gambling should always be an enjoyable, recreational activity. If you feel that your gambling is becoming a problem, ace78 provides tools and resources to help you manage your play. These include:

• Deposit limits: You may set daily, weekly, or monthly deposit limits on your account to control your spending. Contact our support team at [email protected] to activate a deposit limit.
• Self-exclusion: You may request a temporary or permanent self-exclusion from ace78. Self-exclusion requests are processed within 24 hours. During the exclusion period, your account will be suspended and you will not receive any promotional communications.
• Time-out periods: You may request a cooling-off time-out for a period of 24 hours, 7 days, or 30 days. During the time-out, your account will be inaccessible and no deposits or wagers can be placed.

8. Account Security and Your Responsibilities

You are solely responsible for maintaining the confidentiality and security of your ace78 account credentials, including your username and password. ace78 strongly recommends that you use a unique, strong password for your account and that you do not share your login details with anyone.

ace78 will never contact you by email, phone, or any other channel to request your account password. Any such request should be treated as a phishing attempt. If you suspect that your account has been compromised or accessed without your authorization, you must notify us immediately by emailing [email protected]. ace78 is not liable for losses resulting from unauthorized access to your account where you have failed to take adequate precautions to protect your login credentials.

9. Intellectual Property

All content on the ace78 website, including but not limited to logos, graphics, text, game interfaces, software, trademarks, and design elements, is the exclusive intellectual property of ace78 or its licensed content providers and game suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the ace78 platform for personal, non-commercial recreational purposes only.

• You may not reproduce, distribute, copy, sell, resell, modify, publicly display, or create derivative works from any content found on ace78 without express written permission from ace78.
• Unauthorized use of ace78's intellectual property may result in civil and criminal liability under applicable law. ace78 actively monitors for unauthorized reproduction of its content and will take legal action where necessary.
• Third-party trademarks, game titles, and provider logos remain the property of their respective owners. Reference to these trademarks on ace78 does not imply endorsement or affiliation unless expressly stated.

10. Limitation of Liability

ace78 provides its platform and services on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, ace78 disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ace78 does not guarantee that the platform will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall ace78, its affiliates, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the ace78 platform, even if ace78 has been advised of the possibility of such damages. ace78's total cumulative liability to any player shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to liability.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute, complaint, or disagreement between you and ace78 arising out of or in connection with these Terms or your use of the platform, both parties agree to first attempt to resolve the matter amicably through direct communication with ace78's support team. Disputes that cannot be resolved informally may be escalated for formal resolution. ace78's decision on matters relating to gameplay, bonus eligibility, and account status is final and binding, subject to the dispute process outlined above.

12. Contact and Support

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our support team is available to assist you around the clock. You can reach us by emailing [email protected]. Our team aims to respond to all queries within 24 hours Bangladesh Standard Time (BST, UTC+6).

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page for full details on the tools and guidance available to you. ace78 is dedicated to maintaining a safe, fair, and enjoyable environment for all players in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. We thank you for choosingace78 as your trusted online gaming platform.